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Research

What clients now tell their law firms about AI.

Two in every hundred outside-counsel guidelines on the open web mention AI. We searched 1,054 of them, written since ChatGPT and published by companies, insurers, banks, public bodies, and universities. Of the 20 that mention AI, 12 require the firm to disclose when it used it.

A Gothic law library reading room with chandeliers, long tables and tall arched windows
  1. 2%

    of the 1,054 outside-counsel guidelines written since ChatGPT and found on the open web mention AI, which comes to 20 documents.

  2. 12

    of the 20 require the firm to disclose when it used AI.

  3. 9

    keep the client's information out of public AI tools.

  4. 8

    require a lawyer to check the output.

  5. 9

    change how AI work is billed.

The first AI clause is dated 2024.

  1. 2022

  2. 2023

  3. 2024

    First mention of AI

  4. 2025

  5. 2026

No guideline dated before 2024 mentions AI. Then 2 of the 220 dated 2024 do, 8 of the 365 dated 2025, and 10 of the 261 dated 2026.

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The 20 guidelines that mention AI, clause by clause.

GuidelineDisclose AI use12Keep client data out of public tools9A lawyer checks the output8Ask before using it3Approved tools only1The firm has an AI policy3Banned outright1Bills AI work differently9
A&K Travel Group (Abercrombie & Kent)companies, 2026
Afnicnonprofits, 2026
Commonwealth of Kentucky, Office of the Attorney Generalpublic bodies, 2026
Construction Industry Councilpublic bodies, 2026
Federal Deposit Insurance Corporation (FDIC)public bodies, 2026
San Francisco Unified School Districtpublic bodies, 2026
St. Joseph Countypublic bodies, 2026
The Hartford Financial Services Groupinsurers, 2026
UBS Group AGbanks, 2026
University of Missouri System, Office of General Counseluniversities, 2026
Arch Insurance Group Inc. (Arch Capital Group Ltd.)insurers, 2025
Foskorpublic bodies, 2025
NSW Government Legal Services Panel (Transport for NSW as Lead Agency on behalf of the State of NSW)public bodies, 2025
New York State Department of Transportationpublic bodies, 2025
Office of the Attorney General of Texas, General Counsel Divisionpublic bodies, 2025
Official Solicitor and Public Trusteepublic bodies, 2025
Public Utility Commission of Texaspublic bodies, 2025
Zscaler, Inc.companies, 2025
Microsoftcompanies, 2024
University of California, Office of the General Counseluniversities, 2024

Keeping client data out of public tools also depends on the software a firm runs. In our study of nearly 3,700 software products, 87% of terms say nothing about training AI on customers' data. Only 4 of 29 legal AI vendors put a full promise not to train on client data in their contract.

So what

What the 20 ask for.

For a company

98% of the 1,054 guidelines say nothing about AI. A firm working under one of those has no instruction from its client and sets its own rules for AI on the client's matters.

Of the 20 that do say something, 12 want to be told when AI was used, 9 keep the company's information out of public tools, 8 want a lawyer to check the output, and 2 refuse to pay for time spent using or learning the tools.

For a law firm

Clients that add an AI section to their guidelines borrow from the ones already published, and these 20 are the published ones we could find.

One of the 20 bans AI on its work, 3 want to be asked before it is used, 3 want the firm's own AI policy on file, 1 limits the firm to approved tools, and 9 change what they pay for the tool or the time.

What firms publish about their own use of AI, including the 77 AI policies on their websites, is in Lawyers using AI.

In their own words.

Disclose AI use

“If a timekeeper uses generative AI for a discrete task, they should note that in their time entry.”
Zscaler, Inc.

Keep client data out of public tools

“Never enter Sensitive Information or FDIC work product into a GenAI tool that operates in an "open environment."”
Federal Deposit Insurance Corporation (FDIC)

A lawyer checks the output

“Any work product created by a Large Language Model (LLM) or other generative AI tool must be reviewed by a human attorney.”
Zscaler, Inc.

Ask before using it

“Outside Counsel will not use firm-developed or third-party generative AI tools or any other AI tool to conduct legal research, draft or revise court documents, or produce Client Deliverables without Client’s prior approval in writing. (Section 2.3. Use of Artificial Intelligence (“AI”).)”
A&K Travel Group (Abercrombie & Kent)

Billing

“Any time and cost associated with AI-generated work product shall not be passed on to Zscaler.”
Zscaler, Inc.

Help with your own AI clause.

The 20 above are the AI clauses we found in public. We help companies write their own, in rules their law firms can follow, in the Diagnosis, and we build the systems that put those rules to work in the Build. For the firms on the other side of the guidelines, there is AI consulting for law firms.

The data.

The guidelines we searched, one organization per row, with the clauses and the document's own words in the CSV.

Download the data (CSV)
How we did it

Outside-counsel guidelines are the rules a client gives the law firms it hires. They cover billing, staffing, confidentiality, and reporting, and some now cover AI. Most organizations hand them to their firms through a portal and never publish them. The organizations that do publish are mostly public bodies and universities, and the sample shows it. 86% of the 1,054 come from them and 24 are companies. We gathered the documents on September 15 and 16, 2026, through search engines, sweeps of company, insurer, public-body, and university websites, procurement portals, and court dockets where guidelines had been filed as exhibits. A document qualified if it governs an organization's use of outside law firms, whether it is written to the firms, like billing guidelines, or to the organization's own staff, like the legal-services policies most universities outside the United States publish. It is a sample, limited to what search engines and procurement portals surface.

We kept only guidelines written after ChatGPT was released. A document counted when it carried a date of December 2022 or later in its own text, in its file's metadata, in the page's tags, or in the address it was published under. Among the documents we read in full, we left out 55 older guidelines and 15 that could not be dated. At the screening stage we set aside 1,001 more because they carried a date before December 2022 and 145 because we could not date them. 12 organizations publish a page with no date on it. Where that page is the current version on the organization's own site, we counted it. That left 1,054 documents from 1,054 organizations: 832 from public bodies, 74 from universities, 33 from nonprofits, 25 from health systems, 24 from companies, 21 from pension funds, 20 from banks, 15 from insurers, 10 from others.

We searched every document in full for the words of AI in the document's own language, whether that was English, Italian, Polish, or Vietnamese. The words were artificial intelligence, generative AI, machine learning, large language models, ChatGPT, Copilot, and their variants, and scanned files went through OCR first. 254 of the 1,054, including every document where one of those words appeared, were then read in full and coded against a fixed rubric. The rubric asks whether the document mentions AI and, if it does, whether it requires the firm to disclose AI use, to get consent first, to keep the client's information out of public tools, to have a lawyer check the output, to use approved tools only, to hold an AI policy of its own, or to bill differently. A clause counted only when the document says it, and every yes comes with the document's own words, which are in the CSV. A ban that lifts on consent is coded as consent, and a rule that the firm must get approval before using AI is coded as disclosure too, since the firm has to say so first. Where an organization publishes several guideline pages, we read them together and counted the organization once. 2 documents could not be read: Bayer AG (the site blocked automated requests), and Gloucester, Salem, Cumberland Counties Municipal Joint Insurance Fund (TRICO JIF) (the published copy is missing half its pages).

Dates come from the documents. 1,042 of the 1,054 have one. The 12 without a date are live pages on their organizations' own sites. They count in the study and appear in the table, and we left them off the timeline.

The data is the table below and the CSV, released under CC BY 4.0 with attribution to Fulkerson Advisors. If your organization publishes guidelines we missed, email info@fulkersonadvisors.com and we'll add them.

The 1,054 organizations
public bodies
832
universities
74
nonprofits
33
health systems
25
companies
24
pension funds
21
banks
20
insurers
15
others
10
OrganizationKindCountryDatedAI clauses
BRAC Kenya Company Limited (BKCL), BRAC International Holdings B.V.banksKE2026-08-10none
BanEcuadorbanksEC2025-08none
Banco do Estado do Rio Grande do SulbanksBR2025-12-03none
Bank of Baroda, New York BranchbanksUS2026-08-17none
Bank of MaharashtrabanksIN2024-11-18none
Bank of UgandabanksUG2025-01-16none
BarclaysbanksUK2024-05-13none
Canara BankbanksIN2023-08-01none
Cartão BRBbanksBR2024-01-17none
Development Bank of KenyabanksKE2024-05-15none
Development Bank of Southern Africa (DBSA), IPP OfficebanksZA2026-09-03none
European Bank for Reconstruction and DevelopmentbanksUK2026-03-05none
India Post Payments BankbanksIN2025-11-10none
Industrial Development Corporation of South AfricabanksZA2025-10-09none
InfraZamin PakistanbanksPK2026-03-12none
Kenversity Cooperative Savings and Credit SocietybanksKE2025-11-13none
Nepal Bank LimitedbanksNP2024-05none
Shelter Afrique Development BankbanksKE2023-10-31none
Tripura Gramin BankbanksIN2024-05-18none
UBS Group AGbanksCH2026-02-13disclose, consent, no pay for ai time
ACER Campaniapublic bodiesIT2025-12none
ACT Governmentpublic bodiesAU2023none
AIDC Eastern Capepublic bodiesZA2025-03-18none
ALER Bergamo Lecco Sondriopublic bodiesIT2025-06none
AMTABpublic bodiesIT2025-03-24none
ARPACALpublic bodiesIT2026-02-26none
ARPAL Pugliapublic bodiesIT2024-04-12none
AReSS Pugliapublic bodiesIT2024-12-02none
ASP Centro Servizi alla Persona di Ferrarapublic bodiesIT2023-09-29none
ASP Frosinonepublic bodiesIT2024-02-01none
ATER Pescarapublic bodiesIT2025-05-22none
ATER Umbriapublic bodiesIT2024-12-20none
ATER Veronapublic bodiesIT2025-10-21none
AbaQulusi Local Municipalitypublic bodiesZA2025-04-23none
Afrikaanse Taalmuseum en -monumentpublic bodiesZA2024none
Agencia de Innovación y Desarrollo de Andalucíapublic bodiesES2024-03-04none
Agenzia delle entrate-Riscossionepublic bodiesIT2025-12-03none
Agricultural Research Councilpublic bodiesZA2026-05-04none
Agrément South Africapublic bodiesZA2026-07-27none
Air Traffic and Navigation Servicespublic bodiesZA2023-11-30none
Airports Company South Africapublic bodiesZA2026-08-24none
Airports Economic Regulatory Authority of India (AERA)public bodiesIN2024-03-08none
Alabama 911 Boardpublic bodiesUS2025-08none
Alabama Department of Finance, Division of Risk Management (General Liability Trust Fund)public bodiesUS2023-10-01none
Alameda Corridor Transportation Authoritypublic bodiesUS2023-01-24none
Alameda Countywide Clean Water Programpublic bodiesUS2026-01-25none
Alaska Department of Lawpublic bodiesUS2025-10-28none
Alfred Duma Local Municipalitypublic bodiesZA2024-07-31none
Amajuba District Municipalitypublic bodiesZA2025-12-01none
Amatola Waterpublic bodiesZA2024-04-25none
Antelope Valley Union High School Districtpublic bodiesUS2022-12-19none
Anti-Counterfeit Authoritypublic bodiesKE2026-07-08none
Archivo General de la Nacion (Colombia)public bodiesCO2024-06-11none
Arizona Attorney General's Office, Operations Division / Procurement Sectionpublic bodiesUSnone
Armscorpublic bodiesZA2023-06-07none
Artscape Theatre Centrepublic bodiesZA2026-04-08none
Association of Monterey Bay Area Governmentspublic bodiesUS2025-09-25none
Atlanta Regional Commissionpublic bodiesUS2025-04-21none
Atlantic County Municipal Joint Insurance Fund (ACM JIF)public bodiesUS2024-06-17none
Aurora Housing Authoritypublic bodiesUS2026-06none
Cite this study

Fulkerson Advisors (2026). What Clients Now Tell Their Law Firms About AI: 1,054 Outside-Counsel Guidelines Searched. Read September 16, 2026. https://www.fulkersonadvisors.com/research/ai-in-outside-counsel-guidelines

Use any of these numbers or quotes. Credit Fulkerson Advisors and link to this page. The data is under a CC BY 4.0 license.

The data is also on Zenodo, DOI 10.5281/zenodo.23320135.

Questions

Do companies require their law firms to disclose AI use?

The ones with written AI rules do, and they are 2% of the sample. Of the 1,054 outside-counsel guidelines written since ChatGPT that we searched, 20 mention AI, and 12 of those require the firm to disclose it, usually in the time entry or on the invoice.

Do clients refuse to pay for AI work?

Of the 20 guidelines that mention AI, 2 refuse to pay for time spent using or learning AI tools, 2 refuse to pay for AI subscriptions, and 3 expect the savings passed on as fewer hours.

Which organizations have AI rules for outside counsel?

Among the 1,054 we searched as of September 16, 2026: A&K Travel Group (2026), Afnic (2026), Commonwealth of Kentucky (2026), Construction Industry Council (2026), Federal Deposit Insurance Corporation (2026), San Francisco Unified School District (2026), St. Joseph County (2026), The Hartford Financial Services Group (2026), UBS Group AG (2026), University of Missouri System (2026), Arch Insurance Group Inc. (2025), Foskor (2025), NSW Government Legal Services Panel (2025), New York State Department of Transportation (2025), Office of the Attorney General of Texas, General Counsel Division (2025), Official Solicitor and Public Trustee (2025), Public Utility Commission of Texas (2025), Zscaler, Inc. (2025), Microsoft (2024), and University of California (2024).

Do any clients ban AI outright?

One of the 20 bans it outright, and 3 require the firm to ask first.