- Our pilot worked. Why is it stuck in IT?
- Because a pilot proves a model can work in a sandbox; production proves it can work against your identity provider, your data lineage, your change-management board, and a user who has Monday-morning quotas. We've watched promising pilots stall for nine months over a missing service account. Implementation is mostly the boring part: integration, observability, and ownership. Plan for it from week one or pay for it in quarter three.
- How do we build an evaluation harness that survives reality?
- Start from the failure modes your operators actually fear, not from a generic benchmark. We build evaluation sets out of real (anonymized) production traffic, score them on the dimensions your business cares about (accuracy, latency, cost, escalation rate, regulatory tolerance), and wire the harness into CI so a regression blocks a deploy. The harness is a living artifact; if it isn't updated monthly, it's already wrong.
- Who owns the system on day 91?
- Your team. We staff every engagement so a named owner on your side is in the codebase, the eval harness, and the on-call rotation by week six. We will not run a system in production that your engineers cannot debug at 2 a.m. without us. Handoff is a scheduled milestone, not a hope.
- How do we instrument so we can prove value?
- Instrumentation has to be designed before the system ships, not bolted on after the CFO asks. We tie every AI surface to two layers of telemetry: system metrics (latency, cost per call, failure rate) and business metrics (cycle time, conversion, hours reclaimed, error rate avoided). Both flow to a dashboard your finance team can audit. Value you cannot measure is value you cannot defend at budget review.
- How long does a typical implementation engagement run?
- Most run between twelve and twenty weeks from kickoff to production handoff, depending on integration surface and data readiness. The first four weeks are architecture, eval harness, and the smallest defensible production slice. If a vendor is quoting you six weeks end-to-end on a Fortune 500 system, ask them where the security review fits.
- Will you work alongside our existing systems integrator or in-house engineering team?
- Yes; most of our work is joint. We're frequently brought in when an in-house team has the talent but needs senior pattern recognition on the AI-specific failure modes (eval design, retrieval architecture, agent control flow, cost containment). We embed, share the codebase, and leave the team stronger than we found it.